Business process outsourcing (BPO) - Glossary

Business Process Outsourcing (BPO) is a strategy where businesses delegate specific operational activities to external service providers allowing them to focus on their core competencies. This approach offers an efficient way to streamline operations reduce costs and enhance overall productivity. Consider a mid-sized retailer that entrusts its customer service operations to a BPO company. By doing so the retailer can access skilled professionals and advanced technologies without the overhead of managing an in-house call center. This not only ensures that customers receive quality service but also allows the retailer to concentrate on its primary goal—delivering outstanding products. Moreover BPO providers often bring a wealth of industry expertise enabling businesses to adopt best practices and maintain competitiveness in a rapidly evolving market. Engaging a BPO partner can transform operational efficiency driving growth and innovation.