Chatbots - Glossary

Chatbots are virtual assistants powered by artificial intelligence designed to simulate human conversation and perform tasks with remarkable efficiency. These digital entities engage with users through text or voice providing immediate responses and personalized interactions. Imagine visiting an online retailer's website late at night seeking assistance to find the perfect gift. Instead of waiting for business hours a chatbot pops up ready to answer questions suggest products and guide you through the purchase process. By becoming available 24/7 chatbots enhance customer service and streamline operations allowing businesses to handle queries without delay. Whether booking appointments troubleshooting tech issues or offering product recommendations chatbots leverage the power of AI to deliver swift and tailored support. As technology advances these conversational agents become increasingly intuitive making them an essential tool for companies aiming for seamless engaging customer interactions in the digital age.