Conversational AI - Glossary

Conversational AI is an advanced technology that powers virtual assistants and chatbots enabling them to engage in human-like dialogue. Think of it as the engine behind the friendly voice that helps you set reminders on your smartphone or the chat window that pops up to guide you through a customer service query on a website. By employing natural language processing machine learning and sophisticated algorithms conversational AI can understand and respond to human language in a way that feels conversational and intuitive. For instance when ordering a pizza through a food delivery app the friendly efficient exchange you have—whether by typing or speaking—is often facilitated by conversational AI. It ensures your requirements are clearly understood and can even suggest add-ons or tailor orders based on your preferences making your interaction seamless and efficient all while subtly harnessing the power of cutting-edge technology.