Digital transformation in utilities - Glossary

Digital transformation in utilities refers to the comprehensive shift from traditional utility management to modern technology-driven processes that enhance efficiency reliability and customer satisfaction. At its heart this transformation is about harnessing the power of digital tools such as smart grids IoT sensors and data analytics to streamline operations and anticipate needs. For example consider a city water department that implements smart meters. These devices collect real-time data on water usage allowing for accurate billing leak detection and more efficient resource allocation. As a result consumers enjoy more control over their consumption and costs while the utility benefits from reduced waste and improved service delivery. By embracing these digital advancements utility companies are not only enhancing their own operations but also paving the way for a more sustainable responsive future that is better equipped to meet evolving demands.